Role of a CIO in shaping an organizations growth

Technology is fundamental in shaping today’s business. Earlier technology was used as a supporting function to areas in business but now it has become mainstream and is being used to drive growth in business. Modern day business is more tech-focused and technology is being used to enhance business strategies, create deeper customer experience, for enterprise communication & collaboration.

Hence role of a CIO now is not limited to just managing the traditional IT infrastructure but goes hand in hand to creating business value with digital transformation. A company might be using a CRM, however upgrading the existing CRM might be needed but this does not lead to digital transformation.

Propagating a fix by going digital like steering interactions between geographically –distributed teams, getting field & frontline employees under digital network for better collaboration & increased productivity. An employees’ ability to effectively collaborate, communicate & execute depends on the access to digital tools like apps, third party software, etc they are provided with. A seamless digital experience for employees is bound to impact a business positively. It is also imperative evangelize a robust platform equipped with best security features. These are examples on how a CIO can maneuver business towards digital transformation.

Lines between technology and business are blurring and CIOs are expected to have knowledge of both business & tech trends. Modern day CIOs are looked at as enablers of digital transformation who help their companies move hand in hand with the latest technologies. Hence it is essential for CIO to be involved at every step in a business, as digital transformation will play a role in both shaping and building the required capabilities in the success of an organization.